Privacy policy

Last update: 2025-04-01

At OSE Coachingwe take the protection of your personal information very seriously. The purpose of this privacy policy is to inform you of the manner in which we collect, use, communicate, store and protect your personal information, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Bill 25).

Policy objectives

The purpose of this privacy policy is to provide you with clear and detailed information on :

The types of personal information we collect
The purposes of this collection
How we use, communicate and protect this information
Your rights regarding your personal information
Our cookie practices
The role and contact details of the Privacy Officer.

Collection of personal information

We may collect the following information, depending on your interactions with our company:

First and last name
Email address
Phone number
Postal address
Information about your customer account
Payment information transmitted via the secure Shopify platform
Information about your purchases and training history
Navigation data and preferences on our website (via cookies)
Any information voluntarily transmitted by the user (e.g. contact form, newsletter subscription, survey response).

This information is collected when you :

Create an account on our platform
Purchase a training course or program
Fill in an online form
Subscribe to our newsletter or to an event
Contact us by phone, e-mail or via our social networks; - Browse our website.

Use of personal information

Personal information is collected and used for the following purposes:

Provide access to our training, services and personalized content
Process and track your transactions via our Shopify platform
Offer you efficient, personalized customer service
Send you relevant communications (newsletters, updates, promotional offers), if you have given your consent.
Analyze the use of our site and improve the user experience
Meet our legal and regulatory obligations.

Communication to third parties

We promise never to sell your personal information. However, your personal information may be shared with trusted third parties in the following circumstances only:

Technology service providers: site hosting, payment processing (Shopify), marketing automation, email management
Legal and accounting suppliers, within the framework of regulatory obligations
Competent authorities, when required by law or as part of legal proceedings
As part of a merger, acquisition or reorganization, subject to appropriate confidentiality guarantees.

We contractually require these suppliers to respect the confidentiality of personal information and to use it only for the agreed purposes.

Cookies and similar technologies

Our website uses cookies to improve your browsing experience, analyze user behavior, optimize site performance and personalize certain content.

The types of cookies used include :

Essential cookies: necessary for the site to function properly
Performance cookies: used for analysis purposes (e.g. Google Analytics)
Marketing cookies: used to deliver targeted advertising based on your preferences.

By continuing to browse our site, you consent to the use of these cookies. You can change your preferences at any time in your browser settings.

Retention and security of information

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

We apply rigorous administrative, technical and physical security measures to protect your information against unauthorized access, loss, theft or disclosure. or disclosure. These measures include

Restricted access to information
Encryption of sensitive transaction data (e.g. via Shopify)
Monitoring our systems to detect any intrusion attempts.

Your rights

In accordance with Law 25, you have the following rights:

Right to information: be informed about the collection, use and disclosure of your information
Right of access: consult the personal information we hold about you
Right of rectification: correct or update your personal information
Right to withdraw consent: at any time, subject to legal obligations
Right to deletion (under certain conditions): request the deletion of your data.

Any request concerning these rights should be addressed to our Privacy Officer.

Privacy Officer

The Privacy Officer at OSE Coaching is

Name Samir Bachir

Email s amir@osecoaching.com

Mailing address Mailing address: 1565, Boul. De l'Avenir, Suite 100, Laval (Québec) H7S 2N5

Phone : 450-933-7070
Toll-free : 1-855-933-7070

We will respond to any request for access, correction or removal within a maximum of 30 days.

Policy changes

This Privacy Policy may be amended from time to time to reflect any changes in our practices or legal obligations. The current version will always be available on our site, along with the date of the last update.